Shipping policy

Shipping Policy

Last updated: August 7, 2026

This Shipping Policy applies to all orders placed on marloweandjune.com for delivery within the United States. Please read it before completing your purchase — by placing an order you confirm that you have reviewed and accepted the delivery timeframes and duty terms described here.

1. Where Your Order Ships From

Every Marlowe & June piece is made by our atelier partners overseas and sent directly to you, rather than sitting in a warehouse waiting to be picked. It is how we keep our collection small and considered, and how we are able to offer free shipping on every order. It also means your parcel travels internationally, so please allow for the delivery windows set out below.

2. Order Processing

Orders are processed within 1–3 business days of purchase.
You will receive an order confirmation email immediately after checkout.
A tracking number is emailed to you as soon as your package ships.
Business days are Monday through Friday, excluding U.S. federal holidays.

3. Delivery Timeframe

Estimated delivery: 8–12 business days from the date of shipment (typically 10–15 business days from the date you place your order).

Delivery estimates are estimates, not guarantees. Transit time may be affected by:

U.S. Customs and Border Protection inspection or clearance
Carrier or last-mile delivery delays
Peak season volume (November–January)
Severe weather or other events outside our control

4. Your Right to Cancel If We Are Late

We take our shipping commitments seriously, and federal law backs that up. Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435):

If we cannot ship your order within the timeframe stated above, we will notify you by email and offer you the choice to either consent to the new shipping date or cancel your order for a full and prompt refund.
If you do not respond to a delay notice, and we cannot ship within the revised period, we will cancel the order and refund you automatically.
Refunds for delay-related cancellations are issued to your original payment method within 7 business days of cancellation.
You may cancel any order at no cost, for any reason, at any time before it has shipped. Email us and we will refund you in full.

5. Shipping Costs

Standard shipping is free on all orders shipped within the United States. There is no minimum order value. We do not currently offer expedited shipping.

We ship to all 50 states, the District of Columbia, and U.S. military APO/FPO addresses. We do not currently ship to U.S. territories.

6. Import Duties, Tariffs, and Customs Fees

Please read this section carefully — it affects what you pay.

Because your order ships to you from outside the United States, it is subject to U.S. import duties and tariffs. The United States eliminated duty-free de minimis treatment for low-value commercial shipments, which means import charges may apply to your order regardless of its value.

Import duties, tariffs, customs fees, and any carrier brokerage or disbursement fee are not included in the price shown at checkout and are the responsibility of the recipient. These charges are set by U.S. Customs and Border Protection and by the carrier, not by Marlowe & June, and we are not able to predict or control them.

Where charges apply, the carrier will contact you to collect them before or at delivery. Whether a charge applies at all depends on the value and contents of your order.

If a package is refused because you do not wish to pay an import charge and it is returned to us, we will refund the merchandise price once it arrives back at our facility, less any return transport costs we incur.

We know this is not what anyone wants to read. If you receive an unexpected import charge, contact us at support@marloweandjune.com before paying it and we will look at your order with you.

7. Split Shipments

Orders containing multiple items may ship in separate packages from different facilities. Each package has its own tracking number. If you receive part of your order, the remaining items typically arrive within 2–5 business days. This is not an error and does not affect your rights under this policy or our Return Policy.

8. Shipping Addresses

Please double-check your shipping address at checkout. Once an order has entered processing we generally cannot change the destination. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If a package is returned to us as undeliverable because of an address error, we will refund the merchandise price once it arrives back at our facility, less any return transport costs incurred.

9. Lost, Stolen, and Undelivered Packages

If tracking shows your package as delivered but you have not received it, please check with your neighbors, household members, and local carrier facility first, then contact us within 14 days of the delivery scan.
If tracking has not updated for 14 consecutive days, contact us and we will open a trace with the carrier.
Where a package is confirmed lost in transit, we will reship or refund at your choice.
Risk of loss passes to you on delivery to the address you provided.

10. Product Appearance

Minor variations in color shade, fabric texture, stitching, and hardware can occur between production batches. Please see our Product Disclaimer for details on what we consider a normal variation versus a defect.