Refund policy

Return & Refund Policy

Last updated: August 7, 2026

Summary: You have 30 days from delivery to request a return. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is paid by the customer and returns travel back to our atelier overseas. Refunds are issued to the original payment method after inspection. Please read the full terms below before ordering.

1. Return Window

You may request a return within 30 calendar days of the delivery date shown in your tracking information. Requests made after 30 days cannot be accepted.

There is no federal law requiring online retailers in the United States to accept returns for change of mind. This return policy is offered voluntarily by Marlowe & June. It does not limit any rights you have under the law of your state, and it does not affect your rights if a product is defective or materially different from what was advertised.

2. Return Authorization Is Required

Do not ship anything back before contacting us. Packages sent to us without a Return Authorization (RMA) number cannot be identified, processed, or refunded.

  1. Email support@marloweandjune.com within 30 days of delivery with your order number, the item(s) you want to return, and the reason.
  2. We will reply within 1–2 business days with an RMA number and the correct return address.
  3. Ship the item back with a trackable service and write the RMA number on the outside of the package.
  4. Send us the tracking number.
  5. We inspect the return within 5 business days of arrival and issue your refund.

3. Return Conditions

To be eligible for a refund, an item must be:

  • Unworn, unwashed, and unaltered
  • Free of odors, stains, pet hair, makeup, and signs of wear
  • In its original packaging with all original tags and labels attached
  • Accompanied by a valid RMA number

Items that arrive back in a condition that does not meet these requirements may be refused, in which case we will contact you and, at your option, return the item to you at your expense or issue a partial refund.

4. Return Shipping Costs

Return shipping is the customer's responsibility and is not refundable. Returns are sent back to our atelier, which is located outside the United States. International return shipping typically costs between $15 and $40 depending on the carrier and package weight. We strongly recommend confirming the cost with your carrier before shipping a return, and we are happy to discuss alternatives with you first (see Section 6).

We do not provide prepaid return labels for change-of-mind returns.

Risk of loss on a return remains with the customer until the package is received at our facility. Returns shipped without tracking cannot be refunded if they do not arrive.

5. Damaged, Defective, or Incorrect Items — We Pay

If your item arrives damaged, defective, or is not what you ordered, this is on us and Section 4 does not apply.

  • Contact us within 7 days of delivery at support@marloweandjune.com.
  • Include clear photos of the item, the defect or damage, the packaging, and the shipping label.
  • We will resolve it at no cost to you — by replacement, full refund, or another remedy you agree to — and in most cases you will not need to ship the item back.

If you discover a manufacturing defect after 7 days, contact us anyway. We review these case by case and will do what is fair.

6. Alternative Resolutions

Because return shipping to our atelier is often expensive relative to the value of the item, we may offer you a partial refund or store credit and let you keep the product instead of shipping it back. This is offered at our discretion as a convenience. You are never required to accept it, and declining it does not affect your right to a standard return under this policy.

7. Refunds

  • Approved refunds are issued to the original payment method only. We cannot refund to a different card, account, or person.
  • Refunds are processed within 5 business days of return inspection and approval.
  • Your bank or card issuer typically takes an additional 3–10 business days to post the refund to your account. This timing is controlled by your bank, not by us.
  • We refund the full merchandise price paid. Original shipping was free, so there is nothing to deduct there.
  • We do not charge restocking fees.
  • If your order was cancelled by us or delayed beyond our stated shipping window, refunds are issued within 7 business days as described in our Shipping Policy.

8. Exchanges

We do not process direct exchanges. If you need a different size or color, request a return under this policy and place a new order. This gets your replacement to you faster than waiting for a return to clear customs.

9. Non-Returnable Items

The following cannot be returned:

  • Items marked "Final Sale" on the product page at the time of purchase
  • Gift cards
  • Intimates, swimwear, and earrings, for hygiene reasons, once the hygiene seal or liner has been removed
  • Items returned without a valid RMA number
  • Items returned more than 30 days after the return was authorized

10. Order Cancellation

You may cancel any order at no charge before it ships. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled and must be handled as a return.

11. Your State Law Rights

This policy is disclosed to you before purchase and is linked from our checkout, as required in California (Cal. Civ. Code § 1723), New York (N.Y. Gen. Bus. Law § 218-a), and other states. Nothing in this policy limits any non-waivable right you have under the consumer protection laws of your state, including any implied warranty rights that your state does not permit to be disclaimed.

12. Disputes and Chargebacks

If something is wrong with your order, please contact us first — we resolve the large majority of issues within two business days, and we would rather fix it than fight about it. Filing a chargeback with your bank before contacting us delays resolution for everyone and may result in your order being cancelled. This policy does not waive or limit your rights under your card network's dispute rules or under PayPal Buyer Protection.

13. Contact

Marlowe & June — Customer Care
support@marloweandjune.com
Chamber of Commerce (KVK) reg. no. 98336460
Response time: 1–2 business days, Monday through Friday